Peritum.Net
FAQ and support
  • Faq
    • General
      • Can I get refund for my App Store / Mac App Store purchase?
        In order to get a refund, you'll need to contact Apple Customer Support, because the transaction was completed through the iTunes Store.
        Apple doesn't give 3rd parties (such as Peritum.Net) access to your billing or credit card information, so we're unable to provide you a refund directly.
        Please contact Apple Customer Support with the details of the purchase, and they will be able to help you out.
      • How to submit crash logs from iTunes
        Below is the instruction on how to send crash logs from iTunes.

        1. Reproduce the crash situation on a device NOT connected to a computer.
        2. Launch iTunes WITHOUT connecting the device to the computer.
        3. Perform the following steps:

        For Mac OS X:
        o In the iTunes menu, click Preferences.
        o In the resulting window, open the Devices tab.
        o Enable the "Prevent iPods and iPhone from syncing automatically" option.

        For Windows:
        o On the Edit menu, click Preferences.
        o In the resulting window, open the Devices tab.
        o Enable the "Prevent iPods and iPhone from syncing automatically" option.

        4.1. Make sure that the computer is connected to the Internet and nothing prevents iTunes to connect to the iTunes Store (including App Store). If necessary, permit your firewall or antivirus software to access iTunes Store.
        4.2. Connect the device to your computer (only connect it, do nothing else).

        5. In the iTunes left panel, locate the Devices section.
        6. In the Devices section, find the connected device.
        7. Right-click on the device and select the "Reset Warnings" option in the resulting pop-up menu.
        8. Start synchronizing the device with iTunes.
        9. In the displayed message box (please see below), select the "Send to Apple" option.

        Mac OSX message:


        Windows message:



        10. Crash Logs will be sent to Apple and available for us to download.
    • Project Planner
    • Project Planner HD
    • Project Planner OSX
      • How to add summary?
        Summary is being added automatically, and all dates of summary also are automatically calculated.
        When you click button "Move right", selected task will be added as child to task above. Task above will be converted to summary. "Move left" button removes task from summary.
  • Manuals
    Project Planner - User's manual
    Project Planner - Podręcznik użytkownika
    Project Planner HD - Quick start
    Project Planner OSX - User's manual
    Sub Edit - User's manual
    Mapper - User's manual
    Sub Edit HD - User's manual
    Snooker Scoreboard Pro - User's manual
    Site Monitor - User's manual
    Expedition Planner - User's manual
    Subtitles Player - User's manual
  • I need a contact with support
    If you would like to report a bug or send a feature request we strongly recommend use our Issue Tracker.
    This is special web page where you can post your issues and track progress of work.
    Issue tracker is available at the address http://tracker.peritum.net
    You can also send a message using Contact form.
    Please give us a few business days to respond! We get lots of e-mail!